What is Cozily?
What is the process like?
What if I have a question about one of the pieces in the collection?
Where does Cozily source its products from?
How much am I saving by buying from Cozily?
How do I tell Cozily additional details about my particular style needs?
I am concerned about submitting my credit card information online. Is it safe to place an order on your site?
Can I place my order by phone?
What types of payments do you accept?
Do you charge sales tax?
When will I be charged for my order?
Will I get confirmation of my order?
Shipping & Delivery
If I order multiple items, does all the furniture arrive on the same day?
Do you assemble the furniture?
When can I expect my items to arrive?
Your order will be processed by our Orders Department in an estimated 1-2 business days. Our suppliers will deliver your items within 14 days. Estimated arrival dates for groundshipped items will be emailed to you as soon as they become available.
Cozily will continue to update you via email on the status of each item and tracking information in your order. Keep in mind that items within the same order may arrive at different times.For large items that require freight delivery, Cozily will email you and provide you with the delivery carrier’s contact number to call and schedule your delivery appointment. Upon your request, the delivery carrier may be able to hold your item for up to 2 weeks upon request. Please note that tracking links are not provided for freight deliveries.
How will the items be shipped?
Ground Shipping Generally small to medium sized parcels are delivered via ground shipping. Ground shipping carriers include, FedEx, UPS, USPS, and DSL. Cozily will update you via email on the status of each item in your order as well as provide tracking information once it populates. Your shipment will be sent directly from our suppliers so shipping carriers may change.Ground shipments will be delivered and left at your doorstep or in a location that the local delivery carrier deems safe. Keep in mind that ground deliveries cannot be scheduled and carriers will not call to provide advanced delivery warning. Ground shipments typically do not require a signature. If you prefer that packages not be left at your doorstep unattended, contact the delivery carrier directly and provide the item’s tracking information as they may be able hold shipments for pickup (for up to 5 days) at their local facility. Refer to the shipping confirmation email to view tracking and carrier information.
Freight Shipping: Large furniture items (typically over 100 pounds), such as beds, sofas, dressers, and other items requiring special care may sometimes ship by freight. Once the item arrives at the local delivery partner, Cozily will email the delivery partner’s contact number to call and schedule your delivery. When you receive this email notification we advise that you contact the delivery partner right away. If you are unavailable for immediate delivery the delivery partner may be able to hold your item for up to 2 weeks (upon request). Please note that tracking links are not provided for freight deliveries. Freight shipping and delivery of this nature is determined by our vendors. If a piece ships via one of the in home delivery options, we are unable to remove the service charge and are unable to downgrade items to free delivery or ground shipping. For further assistance with your order or questions about the delivery method, email Customer Support at email@example.com.