Overview

What is Cozily?

Cozily gives a customized render of hand-picked furniture and decor so that you can mix and match items and see what they look like together. It’s an easy way to discover your style, and find and buy the right furniture for your home.

What is the process like?

You choose a “look” that represents your style or request a custom design. You can then swap products in your design for similar ones and finally, buy the furniture and decor you love.

What if I have a question about one of the pieces in the collection?

Click on an item to see product details, dimensions, ratings, and features. If you still can’t find what you’re looking for please reach out to our support team at hi@cozilyhome.com.

Where does Cozily source its products from?

Cozily works with major U.S- based suppliers and distributors. We pride ourselves on the high comfort, high quality, great value furniture and decor that match your own personal style and budget.

How much am I saving by buying from Cozily?

Our goal is to save you a lot of time, energy, and frustration with the entire home furnishing process. Our furniture sets are professionally designed with many options so that you can easily mix and match items and purchase the pieces you love. This will save you hours of running from store to store or endless online hunting.

How do I tell Cozily additional details about my particular style needs?

Our Customer Success team can always be reached at hi@cozilyhome.com.

Payment

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Yes, absolutely safe.Your credit card information is transferred using the same 256 bit encryption and physical security that banks use. We use Klarna as our payment provider.

Can I place my order by phone?

Absolutely! If you would place your order over the phone you can speak with one of our friendly customer service team by calling us at 877-826-9459.

What types of payments do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, and Discover). You can also choose to pay using PayPal.

Do you charge sales tax?

We collect sales tax where we are required to by law.

When will I be charged for my order?

You will be charged for your order when you place it.

Will I get confirmation of my order?

An order confirmation email will be sent to you when you place the order. If you do not receive it a few hours after placing your order, please let us know.

Shipping & Delivery

If I order multiple items, does all the furniture arrive on the same day?

Just like your favorite tapas, Cozily items are shipped as soon as they’re ready– it’s likely that items within your order may arrive on different dates.

Do you assemble the furniture?

You can request white glove delivery for some items that includes assembly. Most of Cozily’s furniture requires very only minimal assembly and no additional tools.

When can I expect my items to arrive?

Your order will be processed by our Orders Department in an estimated 1-2 business days. Our suppliers will deliver your items within 14 days. Estimated arrival dates for groundshipped items will be emailed to you as soon as they become available.

Cozily will continue to update you via email on the status of each item and tracking information in your order. Keep in mind that items within the same order may arrive at different times.

For large items that require freight delivery, Cozily will email you and provide you with the delivery carrier’s contact number to call and schedule your delivery appointment. Upon your request, the delivery carrier may be able to hold your item for up to 2 weeks upon request. Please note that tracking links are not provided for freight deliveries.

How will the items be shipped?

Ground Shipping Generally small to medium sized parcels are delivered via ground shipping. Ground shipping carriers include, FedEx, UPS, USPS, and DSL. Cozily will update you via email on the status of each item in your order as well as provide tracking information once it populates. Your shipment will be sent directly from our suppliers so shipping carriers may change.

Ground shipments will be delivered and left at your doorstep or in a location that the local delivery carrier deems safe. Keep in mind that ground deliveries cannot be scheduled and carriers will not call to provide advanced delivery warning. Ground shipments typically do not require a signature. If you prefer that packages not be left at your doorstep unattended, contact the delivery carrier directly and provide the item’s tracking information as they may be able hold shipments for pickup (for up to 5 days) at their local facility. Refer to the shipping confirmation email to view tracking and carrier information.

Freight Shipping: Large furniture items (typically over 100 pounds), such as beds, sofas, dressers, and other items requiring special care may sometimes ship by freight. Once the item arrives at the local delivery partner, Cozily will email the delivery partner’s contact number to call and schedule your delivery. When you receive this email notification we advise that you contact the delivery partner right away. If you are unavailable for immediate delivery the delivery partner may be able to hold your item for up to 2 weeks (upon request). Please note that tracking links are not provided for freight deliveries. Freight shipping and delivery of this nature is determined by our vendors. If a piece ships via one of the in home delivery options, we are unable to remove the service charge and are unable to downgrade items to free delivery or ground shipping. For further assistance with your order or questions about the delivery method, email Customer Support at hi@cozilyhome.com.

Do you ship internationally (i.e. outside the US and Canada)?

We currently only offer our standard shipping to customers in the continental US.

Can you ship to APO / FPO addresses?

We do not currently ship to APO/FPO addresses.

Returns & Cancellations

Can I return my order?

If for any reason you don’t love your new furniture, you can return it within the first 30 days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging, we will refund your purchase.

If I choose to return my order, what happens next?

If you do decide to return your order contact us. We will ask you to repackage the item carefully in the packaging in which it arrived. Our delivery partner will then schedule a convenient time to come and collect the order for return shipping. Once the item is back at our warehouse it will be inspected, and provided it is in as-new condition, we will issue a refund less shipping charges. Refunds typically take between 5 and 10 business days to process.

What happens if I no longer have the packaging for the item?

We strongly encourage you to keep your packaging for 30 days in case you decide you want to return it. You can still return your item, however we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping. This fee varies based on the size of the item and packaging required.

Can I cancel an order?

Yes, the order can be cancelled prior to shipping at no charge. We will issue a full refund. If you decide to cancel your order after your order has left our warehouse we will issue a refund less our shipping fee.

What should I do if my shipment is damaged or defective?

Take pictures and describe the damage in as much detail as possible. Contact us right away and we’ll take care of the rest.

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